Phyllis Weiss Haserot

The Cross-Generational Voice and Multi-Generational Workplace Expert

Phyllis Weiss Haserot author of You Can't Google It!.jpeg

Phyllis Weiss Haserot is the foremost workplace multi-generational expert speaking with a cross-generational voice. She champions the power of cross-generational conversation and collaboration to solve the urgent problems of knowledge transfer, succession planning, and attracting and retaining clients and employees of different generations.

Phyllis brings an unusual combination of marketing, conflict resolution and organizational effectiveness, expertise and track record to help organizations solve sensitive intergenerational challenges. She helps organizations aspiring to be best places to work become and stay frontrunners by implementing profit-propelling intergenerational initiatives.

Clients often say she has an unusual ability to relate to all the different generations - and, in turn, to help them to better understand each other and work harmoniously.

Phyllis is President of Practice Development Counsel, a business development and organizational effectiveness consulting and coaching firm she founded over 25 years ago. She works to improve workplace collaboration among the generations through workshops, facilitating dialogues, management advice, coaching and in-person and online forums. She is a frequent speaker and blogger on intergenerational relations issues and business development, for, Next Avenue, Legal Executive Institute, Huffington Post,, LinkedIn Pulse and others .Phyllis is the founder of Cross-Generational Conversation Day, and owner/manager of the Cross-Generational Conversation group on LinkedIn.

A trailblazer in legal and professional services marketing, she is the author of the forthcoming You Can’t Google it! -The Compelling Case for Cross-Generational Conversation at Work (Morgan James Publishing) and two books on marketing/business development, The Rainmaking Machine (Thomson Reuters - latest edition 2017) and The Marketer’s Handbook of Tips & Checklists as well as co-author of three books published by ARK Group and the American Bar Association.


  • GENgagement™: 5 Things to Know About Each Generation that Will Change How You Interact, Persuade, Recruit, Retain and Sell
  • Avoiding the Cliff: The Relationship Side of Succession Planning and Knowledge Transfer
  • Multi-Generational Solutions to Client and Talent Attraction, Development and Retention
  • Older Workers/Younger Managers: Achieve Confident Collaboration
  • How to Speak with a Cross-Generational Voice
  • Talk About the Last Taboo: Generations & Money
  • Programs centered on “You Can’t Google It!" concepts

Selected Clients: Phyllis has consulted to, coached and facilitated workshops for such clients as BNY Mellon, Alston & Bird, Latham & Watkins, UBS, Cornell University, and a long list of large, mid-sized and smaller law and other professional services firms and associations.

Testimonials available upon request and on and LinkedIn recommendations.


    Expert, Good Value, Creative

    “Need to manage the generation gap of twenty somethings and baby boomers? Phyllis is the person to lead you across the bridge. She provides valuable insight as to why people are acting the way they do and saying the things they say. All with a positive approach that builds team rapport and fosters long-term stability for the company. And she keeps delivering with a fascinating free newsletter.” Expert, Good Value, Creative
    JoAnn Patross, BNY Mellon

    Personable, Expert, High Integrity

    “Your presentation was well received and has already provided us with new concepts for current and future discussions. There were so many take a ways. I don’t believe any of us knew the importance of being able to communicate across generations and the impact that it can have (positive and/or negative) in the workplace, especially in our work with colleagues and alumni. Please know that you opened our eyes and minds – and that the Office of Alumni Affairs will work towards finding a healthy balance re: inter-generational communications and relationships on behalf of Cornell.
    I know I will look to you for more coaching…please do keep the monthly e-tips coming!”
    — Margaret Gallo, Director, Office of Alumni Affairs, Cornell University